Vision, mission and values

The Ombudsman’s vision is to protect human rights, strengthen integrity and promote good governance in Timor-Leste.

The Ombudsman’s mission is:

Education: The creation of a public conscience through the promotion of a culture that respects the principles of human rights, rule of law and good governance

Promotion of cooperation: to provide motivation and assistance to entities and public agencies to develop policies, procedures, internal training and complaint mechanisms that promote human rights and good governance

Resolution: To effectively address the issue of human right violations and mal-administration using mechanisms which deal with complaints effectively and through a process that promotes mediation and conciliation

Investigation, Inquiry and Monitoring: The provision of recommendations on the means and ways to protect human rights and good governance, based on the results of investigation, inquiry and monitoring (directly or in partnership with its partners in civil society) that will guarantee the constitutionality of legislative decisions, the protection of human rights, the strengthening of integrity and the promotion of good governance in Timor-Leste.

Ombudsman’s core values reflect the standards to which it aspires in its services to the public and stakeholders.

  • Accessibility
  • Accountability
  • Credibility
  • Integrity
  • Efficiency
  • Equal rights for men and women
  • Honesty
  • Impartiality and Justice
  • Independence
  • Non-discrimination
  • Respect for the rule of law
  • Transparency
  • Treatment of citizens with dignity
  • National unity

You can read the full Strategic Plan 2011-2020.

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